Privacy Policy
for ji55 Players

1 About This Policy

This Privacy Policy applies to all players who use the ji55 platform, including the ji55 website and mobile application, from the Philippines. It explains how ji55 collects, uses, stores, and protects your personal information when you register an account, make deposits and withdrawals, play games, or contact our support team.

By creating a ji55 account or using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not create an account or continue using the platform.

2 Data We Collect

ji55 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third parties involved in operating the service.

Information you provide directly:

• Full legal name, date of birth, and contact details (mobile number and email address).
• Government-issued ID and proof of address submitted during KYC verification.
• Payment method details used for deposits and withdrawals (processed securely through verified payment providers).
• Communications sent to our support team, including queries, complaints, and responsible gaming requests.

Information collected automatically:

• Device information — device type, operating system, and browser version.
• IP address and approximate location data.
• Session activity — pages visited, games played, betting history, and session duration.
• Cookie data and similar tracking technologies (see Section 6).

3 How We Use Your Data

ji55 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your ji55 account, including identity verification and KYC compliance.
• Transaction processing: Handling deposits and withdrawals through Philippine payment channels in PHP.
• Platform operation: Providing access to all gaming sections — Live Casino, Game Lobby, Sports, eBingo — and ensuring the technical functionality of the platform.
• Fraud prevention and security: Monitoring account activity to detect and prevent fraudulent transactions, money laundering, and unauthorised access.
• Responsible gaming: Monitoring account activity to identify potential problem gaming patterns and applying appropriate interventions or restrictions where necessary.
• Customer support: Responding to your queries, resolving disputes, and handling responsible gaming or account closure requests.
• Platform improvement: Analysing usage patterns to improve platform performance, game selection, and user experience for players in the Philippines.
• Legal compliance: Complying with applicable laws, regulations, and legal obligations.

4 Legal Basis for Processing

ji55 processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to operate your account and deliver the services you have signed up for — including deposits, withdrawals, and access to games.
• Legal obligation: ji55 is required to collect and retain certain data to comply with identity verification, anti-money laundering, and other applicable regulatory requirements.
• Legitimate interests: ji55 processes certain data — such as technical and usage data — based on its legitimate interest in maintaining platform security, preventing fraud, and improving the user experience.
• Consent: Where ji55 relies on your consent to process data — for example, for optional marketing communications — you may withdraw that consent at any time by contacting [email protected].

5 Data Sharing

ji55 does not sell your personal data. We may share your data with the following categories of third parties only where necessary to operate the platform and provide services to you:

• Payment processors: Philippine payment service providers and e-wallet platforms used to facilitate deposits and withdrawals in PHP. These providers receive only the data necessary to process your transaction.
• Identity verification providers: Third-party KYC services used to verify your identity documents and confirm your eligibility to hold a ji55 account.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology providers who support the operation of the ji55 platform under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, legal process, or a valid request from a competent authority, ji55 may be required to disclose certain data.

All third-party service providers who handle your data on behalf of ji55 are required to maintain appropriate security standards and are not permitted to use your data for their own purposes beyond the scope of the service they provide to ji55.

6 Cookies and Tracking Technologies

ji55 uses cookies and similar technologies on the website and application to support platform functionality, maintain your session, and gather analytics data that helps improve the user experience for players across the Philippines.

Types of cookies used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that support secure transactions. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences, such as language settings and display options, to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — such as which sections are most visited — to help us make improvements.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the ji55 platform, including your ability to log in or complete transactions.

7 Data Retention

ji55 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. The specific retention periods depend on the category of data:

• Account and identity data: Retained for the duration of your account and for a minimum period following account closure, as required for compliance with anti-money laundering and record-keeping obligations.
• Transaction records: Retained in accordance with financial record-keeping requirements applicable in the jurisdiction under which ji55 operates.
• Support communications: Retained for a reasonable period to allow follow-up on disputes or ongoing matters, and then securely deleted.
• Technical and usage data: Generally retained for shorter periods for platform analytics purposes and then aggregated or deleted.

When personal data is no longer required, ji55 takes steps to securely delete or anonymise it so that it can no longer be linked back to you as an individual.

8 Data Security

ji55 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• SSL (Secure Socket Layer) encryption is applied to all data transmitted between your device and the ji55 platform.
• Account access is protected by password requirements and OTP (one-time password) verification.
• Internal access to personal data is restricted to authorised personnel who require it to perform their role.
• Third-party service providers who handle data on ji55's behalf are assessed for security standards before engagement.
• ji55 monitors platform activity for signs of unauthorised access or unusual account behaviour.

While ji55 takes all reasonable steps to protect your data, no system is entirely immune to security threats. You are also responsible for keeping your account credentials secure. If you believe your account has been compromised, contact [email protected] immediately.

9 Your Rights Over Your Data

As a ji55 player in the Philippines, you have rights with respect to the personal data we hold about you. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access: You may request a copy of the personal data ji55 holds about you.
• Right to correction: If the data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your data where ji55 relies on legitimate interests as the legal basis, and where your particular circumstances give grounds for objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: You may request that data you have provided to ji55 be provided to you in a structured, commonly used format.

10 Children and Minors

The ji55 platform is strictly for players aged 21 and above. ji55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person below the minimum age, the account will be closed and the data will be deleted.

If you believe that a minor has registered an account on the ji55 platform, please notify us immediately at [email protected] so that appropriate action can be taken. For more information on responsible gaming protections, visit the Responsible Gaming page.

11 Updates to This Policy

ji55 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform, or updates to applicable legal requirements. When material changes are made, players will be notified via their registered email address or through a notice on the platform.

The date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled. Continued use of the ji55 platform after an update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ji55 handles your personal data, please get in touch with the support team:

For related platform policies, see the Terms & Conditions and the Responsible Gaming page. For common questions, visit our FAQ section.